Terms of service

Terms of Service & Refund Policy — LuxeSilk™

Last updated: October 13, 2025

For our Privacy Policy, see the Privacy section below.
For refunds, see Section 25 – Refund & Returns Policy.

OVERVIEW

Welcome to LuxeSilk™! The terms “we”, “us” and “our” refer to LuxeSilk™. LuxeSilk™ operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). LuxeSilk™ is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy terms in Section 10. If you do not agree, do not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services (including purchasing), you may be asked to provide information such as email, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete and that you have the rights necessary to provide it.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We strive to present accurate product information. However, colors and product appearance may vary based on your device and settings.

We do not warrant that the appearance or quality of products or services will meet your expectations or be identical to on-screen depictions. Descriptions may change at any time without notice. We may discontinue any product and limit quantities to any person, region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase. LuxeSilk™ may accept or decline your order at our discretion. We must receive and process payment before acceptance. We may be unable to accommodate cancellations after acceptance. If we do not accept, modify, or cancel an order, we will attempt to notify you at the contact details provided.

Your purchases are subject to return or exchange solely in accordance with our Refund & Returns Policy (Section 25). You represent that purchases are for personal/household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged is the price in effect when the order is placed and appears in your confirmation email. Unless stated otherwise, posted prices exclude taxes, shipping, handling, customs, and import charges.

We may offer promotions governed by separate terms. If there is a conflict, the promotion terms control.

You agree to provide current, complete, and accurate purchase, payment, and account information and to promptly update it as needed. You represent and warrant that (i) credit card information is true and complete, (ii) you are authorized to use the card, (iii) charges will be honored, and (iv) you will pay all charges, including shipping/handling and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control. Title and risk of loss pass to you when we transfer products to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content in the Services (trademarks, brands, text, images, graphics, video, audio, layout, etc.) is owned by LuxeSilk™, its affiliates, or licensors and protected by applicable IP laws.

Use of the Services is for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivatives, publicly display, perform, republish, download, store, or transmit any material without prior written consent. No licenses are granted except as expressly provided.

LuxeSilk™ names, logos, product and service names, designs, and slogans are trademarks of LuxeSilk™ or its affiliates/licensors. Do not use them without our prior written permission. Shopify trademarks belong to Shopify. Other marks belong to their owners.

SECTION 7 – OPTIONAL TOOLS

You may access third-party tools provided “as is” and “as available” without warranties and without our control. We have no liability arising from your use of such tools. Use is at your own risk and subject to the third party’s terms. New features or tools are part of the Services and subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain third-party materials or links. We are not responsible for examining or evaluating third-party content and are not liable for your access to or use of third-party sites, products, or services. Review their policies before engaging in any transaction.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[Note to Merchant: Do not remove or modify this section.]
LuxeSilk™ is powered by Shopify, which enables us to provide the Services. Sales and purchases are made directly with LuxeSilk™. Shopify is not responsible for any aspect of sales between you and LuxeSilk™. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with LuxeSilk™.

SECTION 10 – PRIVACY

Your personal information is handled per our privacy practices and Shopify’s processing to host and operate the store. By using the Services, you acknowledge that Shopify collects and processes certain personal information to provide and improve the Services and that such information may be transmitted to and processed in other countries by Shopify and its partners.

Key points:

  • We collect and use personal information to fulfill orders, support the Services, prevent fraud, and comply with law.

  • We may share data with service providers (e.g., payment processors, shipping partners, analytics) under appropriate safeguards.

  • For proof submitted under our Refund Policy, see Section 25.9 (Privacy for Proof Submissions).

  • For access, correction, or deletion requests, contact us at contactallus1@gmail.com.

(If you maintain a separate full Privacy Policy page, link to it here.)

SECTION 11 – FEEDBACK

If you submit feedback, ideas, suggestions, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose. You represent that you own or have the necessary rights, have disclosed any incentives, and that your Feedback complies with these Terms. We may monitor, edit, or remove unlawful or objectionable Feedback at our discretion.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors, inaccuracies, or omissions and update information or cancel orders if information is inaccurate at any time without prior notice (including after you submit an order).

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not, directly or indirectly: violate laws; infringe IP; harass or harm others; transmit misleading information; upload non-compliant materials; send spam; impersonate others; upload malware; scrape; or interfere with security or operations. We may suspend or terminate access for violations.

SECTION 14 – TERMINATION

We may terminate your access, in whole or part, at any time without notice. You remain liable for amounts due up to and including the date of termination. Sections that by their nature should survive (including IP, Feedback, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy, and Refund Policy provisions that reasonably survive) will continue to apply.

SECTION 15 – DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY LUXESILK™, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. We do not warrant uninterrupted, timely, secure, or error-free use. Some jurisdictions do not allow certain disclaimers; those limits may apply to you.

SECTION 16 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LUXESILK™, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS (OR SHOPIFY AND ITS AFFILIATES) BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE/SAVINGS/DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY. Some jurisdictions do not allow certain limitations; those limits may apply to you.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LuxeSilk™, Shopify, and our/their affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, claims, and reasonable attorneys’ fees arising from (1) your breach of these Terms or referenced policies, (2) your violation of law or third-party rights, or (3) your use of the Services. We may control the defense and settlement (at your expense) and will not settle any claim imposing non-monetary obligations on you without your consent (not unreasonably withheld). You will cooperate in the defense.

SECTION 18 – SEVERABILITY

If any provision is unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted and deemed severed; the remainder remains in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right is not a waiver. These Terms and policies posted on the site constitute the entire agreement between you and us regarding the Services and supersede prior or contemporaneous communications. Ambiguities will not be construed against the drafter.

SECTION 20 – ASSIGNMENT

You may not assign, delegate, or transfer these Terms or your rights/obligations without our prior written consent. We may assign, transfer, or delegate without consent.

SECTION 21 – GOVERNING LAW

These Terms and any separate agreements to provide Services are governed by the laws and courts of the jurisdiction where LuxeSilk™ is headquartered. You and LuxeSilk™ consent to venue and personal jurisdiction in such courts.

SECTION 22 – HEADINGS

Headings are for convenience only and do not limit the Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update these Terms by posting changes on the site. It’s your responsibility to check periodically. We will notify you of material changes as required by applicable law; changes are effective on the date specified in the notice. Continued use after changes constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms: wholesalesale817@gmail.com
General support: contactallus1@gmail.com
Trading name: LuxeSilk™
Business address/phone/registration/VAT: [Insert details]

SECTION 25 – REFUND & RETURNS POLICY

Last updated: May 11, 2025

25.1 Our Promise

We want you to love your purchase. If you don’t see results with consistent use, you may be eligible for a refund under the terms below.

25.2 Eligibility Window

  • Refund requests must be submitted within 35 days of delivery (to allow for a full 30-day usage period plus submission time).

  • The product must have been used as directed on the product page or included instructions.

25.3 “30-Day Use Guarantee” (Proof Requirements)

To qualify for a refund under this guarantee, please provide simple proof that you used the product daily for 30 consecutive days:

  • Daily proof of use (30 entries):

    • A timestamped photo of the product in use each day (product visible; your face not required), or

    • A timestamped usage log exported from a phone album/notes app that includes the 30 photos or entries.

  • Photos must show: the product, date, and a brief note (e.g., “Day 12”). Screenshots of photo metadata are acceptable.

  • Consumables: include a photo of the container level/progress at least once per week (e.g., days 1, 7, 14, 21, 30).

  • We never require identifiable images. You may cover faces or identifying backgrounds.

25.4 How to Request a Refund

Within 35 days of delivery, email contactallus1@gmail.com with:

  1. Order number and full name

  2. The 30 days of proof (see 25.3)

  3. A short note on how you used the product and what didn’t work for you

We’ll confirm receipt within 2 business days and provide a decision within 7–10 business days after complete proof is provided.

25.5 What’s Refundable

  • One (1) unit per product type per household is eligible (first purchase only).

  • Original shipping is non-refundable. Return shipping (if required) is the customer’s expense unless we made an error.

  • If we ask for a physical return, include original packaging (if available) and included accessories.

25.6 Exclusions

  • Purchases older than 35 days from delivery

  • Lost/stolen packages confirmed delivered by the carrier

  • Damage from misuse, modification, or non-standard use

  • Final-sale items (clearly labeled at checkout)

  • Bulk/wholesale orders (5+ units of the same item)

25.7 Refund Method & Timing

Approved refunds are issued to the original payment method within 5–10 business days after approval (processing times vary by bank).

25.8 Exchanges

If your item arrived damaged or defective, contact us within 7 days of delivery for a free replacement or exchange.

25.9 Privacy (for Proof Submissions)

  • Photos and logs are used only to verify eligibility under this policy.

  • We do not use your proof for marketing without your explicit written consent.

  • We delete proof materials within 30 days of a refund decision, except where retention is legally required.

25.10 Your Legal Rights

Nothing in this policy limits rights you may have under applicable consumer laws. If local law provides greater protection, that prevails.